Missing workspace invite email

[Rainer König]

Workspace admin of inviting workspace has sent invites multiple times, but no email arrived in my email inbox.

[Syahrul · Accepted solution]

G'DAY, @Rainer König 

Welcome to the community!

I believe you have opted out of email notifications from Atlassian, including invitation emails. This is why you are not receiving invitation emails.

To start receiving these invitation emails, please follow these steps:

1. Go to your Atlassian account’s email preference center.
2. Ensure that the "Product invitations" option is checked.

Once you have updated your preferences, please ask the workspace admin to cancel the existing invitation and send a new one. This should trigger the invitation email correctly.

Regards,
Syahrul

[Nirav Venkatesan]

Hi @Syahrul, I am having the same exact issue after checking spam, enabling 'Product Invitations' in settings, and having my workspace admin cancel and re-send the invite multiple times. I also cannot open a support ticket for this without upgrading to the paid plan which is extremely frustrating. Can you please check my account email and ensure it is not on your suppression list? I do not see what else I am missing on my end and this is significantly slowing our teams progress  

[Syahrul]

Hey @Nirav Venkatesan 

Your workspace admin needs to check all the groups he previously invited you to and cancel them before reinviting you. I don't see any invite being triggered recently, so I think the admin may have missed a group he previously invited you to and didn't cancel all of them.

Let me know how it goes.

Regards,
Syahrul

[Nikola Perisic]

Welcome @Rainer König 

This happens when email is on the surpression list on Atlassian's side: https://community.atlassian.com/forums/Bitbucket-questions/Missing-invitation-email/qaq-p/3004280

If you can raise a support ticket here: https://support.atlassian.com/contact/#/, if you cannot, someone from Atlassian will contact you on this post.

[Rainer König]

Hi Nikola,

thank you for the link. I've search the community before and found various equal questions.

I came from the support link you posted, but there are only two ways to go from there:

- "Explore Community" (well, that's here)

- "View Documentation"

No direct contact to an atlassian tech member, unfortunately.

[Nikola Perisic]

I see, you can try signing for premium trial which gives you the option for creating a support ticket, or someone from Atlassian will reach out through this post.