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Missing Repositories

haufers
April 13, 2026

Hi,

I just tried logging into my cloud account, and all of my projects and repositories are missing. I have tried a few things that were suggested in other tickets, but nothing seems to work. Any help would be greatly appreciated.

Cheers

Paul

3 answers

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 14, 2026

Hi @haufers 

Please refer to this: Bitbucket cleanup of free unused workspaces: what you need to know  for details on restoring a deactivated Bitbucket workspace.

To reactivate it, navigate to your https://bitbucket.org/account/workspaces, select View deactivated workspaces, and follow the prompts to reactivate the desired workspace."

I hope this helps.

Regards,
Syahrul

haufers
April 16, 2026

Hi Syahrul,

I am not seeing anywhere to reactivate my workspaces.

Screenshot 2026-04-16 124337.png

0 votes
haufers
April 13, 2026

I am getting this error in my dashboard.

Something went wrong...

If the problem persists, contact support and include the error code displayed below.

e7ef962716004bebb56fc6f9bae2eef8
0 votes
NewSysRS
April 13, 2026

Hey there, don't panic just yet! Losing track of repositories is a heart-sinker, but 9 times out of 10, they haven't actually gone anywhere—they're just hiding behind a different login or workspace.

​Before you stress about backups, try these quick checks:

​The Workspace Shuffle: Bitbucket loves to default to the last workspace you touched. Click on your Avatar and hit "All Workspaces." It’s very common to find your "missing" repos sitting in a workspace you forgot you had.

​Check your Remotes: If you have the code cloned locally, your computer knows exactly where it lives. Open a terminal in that folder and run git remote -v. Check the URL it gives you—does the username/workspace in that link match the one you're currently logged into?

​The "Wrong Email" Trap: It sounds silly, but many of us have a personal and a work account. Try logging out and back in with any other email address you use.

​Check the Audit Log: if you're an admin, head to Workspace Settings > Audit Log. This will tell you if someone (or some script) actually moved or deleted something recently.

​One last thing: If these were really old repositories using Mercurial (Hg) rather than Git, those were phased out a few years back. If that's the case, they might actually be gone from the UI.

​Give those a shot and let us know if they turn up!

haufers
April 13, 2026

I still have access to them locally, but I cannot see them through the cloud dashboard or sourcetree.

NewSysRS
April 13, 2026

Since you can still access and push/pull to the repositories locally, they definitely still exist on the server. The fact that they aren't appearing on the web dashboard or in Sourcetree usually points to a Workspace or Account mismatch.

​Try these three steps to find them:

​1. Identify the Workspace ID via Terminal

Open your terminal inside one of the local projects and run:

git remote -v

Look at the URL (e.g., https://bitbucket.org/workspace-id/repo-name.git). The name immediately following 'bitbucket.org/' is your Workspace ID.

​2. Check the Web Dashboard

In the Bitbucket web interface:

​Click your Avatar (bottom left corner).

​Select All Workspaces.

​Search for the Workspace ID you found in the previous step. It is very likely you are currently viewing a different, empty workspace.

​3. Verify your Account Email

It is common to be logged into the browser with a different Atlassian ID (e.g., a personal email) than what you use for local Git.

​Run git config user.email locally.

​Ensure the email matches the account you are using to log into the Bitbucket website.

​4. Refresh Sourcetree Authentication

If the web dashboard is fixed but Sourcetree is still blank:

​Go to Tools > Options > Authentication (on Windows) or Settings > Accounts (on Mac).

​Remove your Bitbucket account and click Add to re-authenticate. This will refresh your permissions and workspace list.

​The git remote -v command is the best way to prove exactly where those repos are hosted!

haufers
April 14, 2026

I am getting this error in my dashboard.

Something went wrong...

If the problem persists, contact support and include the error code displayed below.

e7ef962716004bebb56fc6f9bae2eef8

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