Hi,
I just tried logging into my cloud account, and all of my projects and repositories are missing. I have tried a few things that were suggested in other tickets, but nothing seems to work. Any help would be greatly appreciated.
Cheers
Paul
Hi @haufers
Please refer to this: Bitbucket cleanup of free unused workspaces: what you need to know for details on restoring a deactivated Bitbucket workspace.
To reactivate it, navigate to your https://bitbucket.org/account/workspaces, select View deactivated workspaces, and follow the prompts to reactivate the desired workspace."
I hope this helps.
Regards,
Syahrul
I am getting this error in my dashboard.
If the problem persists, contact support and include the error code displayed below.
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Hey there, don't panic just yet! Losing track of repositories is a heart-sinker, but 9 times out of 10, they haven't actually gone anywhere—they're just hiding behind a different login or workspace.
Before you stress about backups, try these quick checks:
The Workspace Shuffle: Bitbucket loves to default to the last workspace you touched. Click on your Avatar and hit "All Workspaces." It’s very common to find your "missing" repos sitting in a workspace you forgot you had.
Check your Remotes: If you have the code cloned locally, your computer knows exactly where it lives. Open a terminal in that folder and run git remote -v. Check the URL it gives you—does the username/workspace in that link match the one you're currently logged into?
The "Wrong Email" Trap: It sounds silly, but many of us have a personal and a work account. Try logging out and back in with any other email address you use.
Check the Audit Log: if you're an admin, head to Workspace Settings > Audit Log. This will tell you if someone (or some script) actually moved or deleted something recently.
One last thing: If these were really old repositories using Mercurial (Hg) rather than Git, those were phased out a few years back. If that's the case, they might actually be gone from the UI.
Give those a shot and let us know if they turn up!
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Since you can still access and push/pull to the repositories locally, they definitely still exist on the server. The fact that they aren't appearing on the web dashboard or in Sourcetree usually points to a Workspace or Account mismatch.
Try these three steps to find them:
1. Identify the Workspace ID via Terminal
Open your terminal inside one of the local projects and run:
git remote -v
Look at the URL (e.g., https://bitbucket.org/workspace-id/repo-name.git). The name immediately following 'bitbucket.org/' is your Workspace ID.
2. Check the Web Dashboard
In the Bitbucket web interface:
Click your Avatar (bottom left corner).
Select All Workspaces.
Search for the Workspace ID you found in the previous step. It is very likely you are currently viewing a different, empty workspace.
3. Verify your Account Email
It is common to be logged into the browser with a different Atlassian ID (e.g., a personal email) than what you use for local Git.
Run git config user.email locally.
Ensure the email matches the account you are using to log into the Bitbucket website.
4. Refresh Sourcetree Authentication
If the web dashboard is fixed but Sourcetree is still blank:
Go to Tools > Options > Authentication (on Windows) or Settings > Accounts (on Mac).
Remove your Bitbucket account and click Add to re-authenticate. This will refresh your permissions and workspace list.
The git remote -v command is the best way to prove exactly where those repos are hosted!
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I am getting this error in my dashboard.
If the problem persists, contact support and include the error code displayed below.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.