Lost recovery key and Authenticator access - Lost bitbucket access

Hi @Codemine 

I've checked the email you originally shared in the request and can confirm that its associated accounts are not organisationally managed, and it is not on our internal suppression list (so there is no SMTP mail blockages).

I can see you have MFA enabled on your Atlassian Account, and 2SV enabled on the Bitbucket Cloud user account that is associated with that Atlassian account (there are two seperate layers of authentication here).

Please follow our documentation below to reset your 2SV/MFA depending on the layer you're being blocked at - you don't need a recovery key to do so:

• https://confluence.atlassian.com/bbkb/how-to-disable-reset-2fa-on-bitbucket-cloud-and-atlassian-account-1236932929.html

Cheers!

- Ben (Bitbucket Cloud Support)

Hi @Codemine 

That has to go through Atlassian's support directly. Here's what I'd recommend:

Raise a support request here: https://support.atlassian.com/contact/#/ — choose "Account Login and Email Issues" as the category. Explain that you've lost both your authenticator and your recovery key.