Lost access to Bitbucket repository after logging in with email alias – “Repository not found”

[ZONINNOVATIVE]

Hi Team,

I’m facing an issue accessing my Bitbucket repository after accidentally logging in using an email alias instead of my primary email.

Now, when I try to access it via browser:
example: https://bitbucket.org/workspace/website

I get the error:
Repository not found. You may not have access to this repository or it no longer exists.

Troubleshooting done:

• Verified git remote:
  example: git@bitbucket.org:workspace/website.git

• Tried cloning again using SSH, but it fails with the same access error

• SSH authentication works (ssh -T git@bitbucket.org shows authenticated)

• Confirmed my SSH key is added to my current Bitbucket account

• Checked git config, but no user.email is configured

• Logged in and out with multiple email accounts

Issue:

• Repository is not visible in UI

• Unable to clone, pull, or push

Questions:

1. How can I identify which Bitbucket account owns this repository using an SSH key?

2. Is there a way to recover access if I used a different email previously?

3. Can Atlassian support help map my SSH key to the correct account?

4. How can I confirm whether the repository still exists or has been deleted?

Any guidance would be greatly appreciated.

Thanks.

[Kristian Walker _Adaptavist_]

Hi ZONINNOVATIVE,

I have clicked the request assistance button, so Atlassian support can see this post and look to help you out.

I hope this information helps.

Regards,

Kristian