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Lost access to Bitbucket account

Ricky Mahajan
Ricky Mahajan
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February 3, 2020

Hi Team,

Looks like I have locked out myself from the bitbucket account. I can' remember if I have enabled the MFA for it. Now when I am trying to login, it is asking for verification code, which I don't have. No recovery codes either. I have tried ssh command to retrieve the recovery codes, it is not taking the password when promoted with ssh command. Error invalid username and password. 

 

Please help me in recovering my account.

 

Thanks,

Ricky

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Daniil Penkin
Daniil Penkin
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 3, 2020

Hello @Ricky Mahajan,

Welcome to the Community.

Please raise a support case, our Support team will be happy to assist you.

Cheers,
Daniil

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