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Login problems in Bitbucket

Heather Baldwin
August 27, 2013

Hello,

I am unable to login to my bitbucket account through the main page. It tells me that there is no account registered for my email address. It takes me straight to my repos when I use my bookmark, but it means I can't log in from elsewhere. I know it is the right address, I still have the initial account confirmation email.

Has anyone else had the same problem?

Cheers,

Heather

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aMarcus
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 28, 2013

Bitbucket uses the email address as a secondary method of authentication. Can you use the username you created initially? If your email address isn't confirmed or isn't the primary, you may have issues logging in using it, but your username will always work.

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