Locked out of my account — lost access to my two-step verification (authenticator) app after phone i

[Help Desktop]

Hello,

I'm unable to log in to my Atlassian account because I no longer have access to my two-step verification authenticator app. I had a problem with my previous phone and was not able to recover or reinstall the authenticator app, so I can't generate the verification code needed to sign in.

I also requested the account recovery email through the "Can't find your recovery key?" option, but it has been over a month and I have not received the follow-up email with the one-time recovery link.

This is urgent, as I need access to this account for my work. Could you please help me regain access to my account, either by resetting my two-step verification or by another verification method? I'm happy to provide any additional information needed to confirm my identity.

Thank you very much for your help.

[Arkadiusz Wroblewski]

Hello @Help Desktop 

Did you tried steps from here ?https://support.atlassian.com/atlassian-account/docs/login-issues-related-to-two-step-verification/ 

Also your account is managed?

Best,

Arek 🤠