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Locked out of Bitbucket

Sam Case
Sam Case
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July 9, 2024

My bitbucket account is locked and I'm unable to receive any recovery emails. I have a recovery key but unable to use it.
I enabled the two factor authentication for the bitbucket, but deleted the entry in the authenticator application. I lost the recovery codes as well.

Please help me recover my account

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 9, 2024

Hi @Sam Case 

I can see my colleague has sent a 2FA recovery email to you, may I confirm that this is resolved?

Cheers!

- Ben (Bitbucket Cloud Support)

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Sam Case
Sam Case
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July 10, 2024

Yes, I received the email this time. You can resolve it.

 

Sam

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