I’m running into an account access issue with Bitbucket that seems to involve institutional SSO and email aliases.
I originally created my Bitbucket account using an email address of the form:
> alias@university.edu
This address is an email alias that forwards to my actual university account:
>username@university.edu
Until recently, this worked normally with standard email/password login.
Now, when I try to reset the password for alias@university.edu, Bitbucket flags it as an institutional account and forces login via university SSO. When I go through SSO, Bitbucket automatically logs me into a different account associated with username@university.edu (apparently auto-provisioned by the university). That SSO-managed account does not have access to the repositories tied to the original alias@university.edu account.
As a result:
I cannot log in directly to the original account
Password reset is blocked by mandatory SSO
SSO always redirects me to a separate account with no repo access
This effectively locks me out of the account that owns or has access to my repositories.
Has anyone dealt with this before?
Is there a way to recover or merge the original account?
Can Bitbucket support re-associate the repositories with the SSO-managed account?
Or is creating a new account and having access re-granted the only viable fix?
Any insight would be appreciated.
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