Issues while trying to login

[Vinicius Soares Batista]

Hi everyone,

I am a long-time user; however, I have not logged in for years now, which I believe is the root cause of the bellow issue when logging in again.

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

As stated in multiple posts, I have tried different browsers/settings. Any help is appreciated. Thanks in advance.

[Theodora Boudale]

Hi Vinicius and welcome to the community!

Your Bitbucket Cloud account was in a dormant state, which is the reason for the error you saw.

I reactivated your account. Can you please try logging in when you have some time, and let me know if the issue is resolved?

Kind regards,
Theodora

[Jared Green]

I have the same issue...can you do the same for me?

[Theodora Boudale]

Hi Jared, 

I moved your other answer to a new question here: https://community.atlassian.com/t5/Bitbucket-questions/Issues-while-trying-to-login/qaq-p/2857336

I will look into it and I'll reply to the new question.

Please create a new question when you need help instead of posting on someone else's; in the past we've had multiple requests from many different users in a single question, and then the question becomes convoluted and it's more difficult to keep track of the requests.

Kind regards,
Theodora