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Invitation mails not receiving for a new user

lahiru
lahiru
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March 14, 2022

email : lahiru@4axissolutions.com

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Norbert Csupka
Norbert Csupka
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 16, 2022

Hi @lahiru 

Thank you for contacting Atlassian Community, my name is Norbert and I'm a Bitbucket Cloud Support Engineer, it's nice to meet with you! Welcome to the Atlassian Community!

I would like to inform you that this email address was on our bounce list as we received the following error message from the mail server.

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp 2019-05-30T13:15:50+00:00

I removed this bounce.

Can you let us know if the mails are getting delivered now?

I'm looking forward to hear from you.

Best Regards,
Norbert
Atlassian Bitbucket Cloud Support

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Lahiru Neranjan
Lahiru Neranjan
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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March 16, 2022

Hi @Norbert Csupka 

Thanks for your support. It is working fine now. Really appreciate your detailed explanation.

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Norbert Csupka
Norbert Csupka
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 16, 2022

You're welcome @Lahiru Neranjan I'm glad to hear I was able to help

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