I'm not receiving verification emails from Atlassian

[veera]

Hi,

I've tried to set up a new account for BitBucket for my work and apparently have had the verification email sent, the email address is correct however I'm not receiving any verification emails?

I've tried re-sending the email a number of times and haven't received any of them.

Kind regards,

VEERA.

[Ana Retamal]

Hi Veera,

Are you still experiencing this issue? I've checked your email address in our mail system and we're not stopping those emails, so they might be getting stuck somewhere else. Can you confirm that they're not in your Spam folder? Could you try re-sending the verification email again and let us know what happens?

If the issue is not with your email address but with a different one, make sure to follow my previous recommendations on that other email address and if the email is still not being received, please submit a support request and mention this Community post and the affected email address, so we can have a look. It's not advisable to publish email addresses publicly so a Support ticket will be best in this case. 

Hope that helps :)

Ana

[Mikael Sandberg]

Hi Veera,

Welcome to the Atlassian Community.

Atlassian's Cloud support team should be able to help you to see if there is something going on with your account. Just submit a ticket and they should be able to resolve it for you.

[veera]

Thanks for reply my question actually i have try to add member in bitbucket by using mail id but the invitation link is not sent to particular mail id.but gmail can able to receive mail.