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I'm not receiving bitbucket invitations on my mail

daniil
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 10, 2024

Hi,

My manager sent me an invitation to collaborate on a project but the invitation email doesn't arrive at all. he tried to resend the email but it didn't work either.

Could you please check this problem?

1 answer

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1 vote
Dave Rosenlund _Trundl_
Community Champion
April 10, 2024

Hi, @daniil  👋  Welcome to the Atlassian Community.

This is a community forum of fellow Atlassian users (like you). There are some Atlassian people here, too, but in general the community cannot "check" to see what's happening in your Atlassian system.

For that you will have to contact the Atlassian Bitbucket support team.

~~~~~~~~~~

That said: I'm assuming you have already checked your SPAM/JUNK mail folder?

 

Hope this helps,

-dave

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2024

G'day @daniil 

I can confirm that we received SMTP bounces from your mail server, so you were added to our mail suppression list. I've just unblocked you from this list:

554 5.4.4 [internal] Domain Lookup Failed

Please ask them to try send the invitation again, I hope this helps :)

Cheers!

- Ben (Bitbucket Cloud Support)

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CLOUD
PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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