I'm not receive any invitation email for Bitbucket

[835 WIMONSIRI INYIN]

I'm not receiving any invitation email for Bitbucket to access a repository or workspace that the admin has already invited me to. I've checked parts of my email and Bitbucket, and the admin has already resent the invitation, but I still haven't received it. How can I fix this problem?

[Rishabh Jhawar · Accepted solution]

Hi there,

Since you've already checked all parts of your mailbox and attempted a resend, it's possible that your email address is on Atlassian's suppression or bounce list. I recommend reaching out to Atlassian support to verify and resolve this.

https://support.atlassian.com/contact/

[Rishabh Jhawar]

I assume that your org is not blocking invitation emails due to some firewall or security settings.

[Ben]

Hi @835 WIMONSIRI INYIN 

I've checked and can see you're subscribed to notifications, and you are not present on any internal email suppression lists, so from our end everything looks ok.

Can you please ensure your email administrator whitelists our email accounts and then attempts to send the email again?

• noreply@am.atlassian.com
  noreply+XXXXXX@id.atlassian.net
  no-reply@atlassian.com 
  noreply@mailer.atlassian.com
  notifications-noreply@bitbucket.org

Cheers!

- Ben (Bitbucket Cloud Support)

[Hani]

Just got the same problem myself. went through all the solutions I could find. At last found out a filter in my email that would delete all emails with the word "unsubscribe". and that was the issue.  Do check that part. thats something no one nobody would look into.

[eduardopintor]

Hello! I'm not receiving invite emails either. I'm using a Google Workspace account (Gmail).

[Ben]

Hi @eduardopintor 

Please raise a seperate post, as this will allow us to view your account details.

Cheers!

- Ben (Bitbucket Cloud Support)