I'm getting the error "We couldn’t log you in"

[Javad Razavian]

@Theodora Boudale 

I have the same issue, could you check my account?

I think my account is marked as Spam too!

[Theodora Boudale · Accepted solution]

Hi @Javad Razavian and welcome to the community!

Your account was not marked as Spam, but it was deactivated due to inactivity.

I went ahead and reactivated it, could you please let me know if you are able to log in now?

Just a heads up, I moved your post to a new question. For future reference, I would suggest creating a new question if you need assistance, as a question can become difficult to follow if we try to troubleshoot multiple users' issues in it. A new question will also have visibility to the rest of the team in case I am out of office.

Kind regards,
Theodora

[Javad Razavian]

Dear @Theodora Boudale

Hi

Appreciate your time and consideration.

Now, it works like a charm.

Best, Javad

[Theodora Boudale]

That's good to hear Javad and you are very welcome.

Please feel free to reach out if you ever need anything else!