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I can't login with my Google account

jrmottagerson
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October 11, 2024

Can you guys please help out? What is going on? It doesn't let me to login in my Bitbucket account.

1 answer

1 vote
Carlos Garcia Navarro
Community Champion
October 12, 2024

Hi @jrmottagerson ,

Welcome to the Community! Maybe your account got deactivated... I see other post where this was also reported: https://community.atlassian.com/t5/Bitbucket-questions/Can-t-log-in-to-my-bitbucket-account/qaq-p/1971607

When did you lose access? Or when is the last time that you had access?  I'm requesting assistance from Atlassian to see if someone from their team can take a look. 

Also, this is link to the Atlassian Support portal: https://support.atlassian.com/contact/#/

Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 14, 2024

Hi @jrmottagerson 

Your account was inactivated as it had not been logged into since 2018. I have just re-activated your account so you should be able to login now :)

Cheers!

- Ben (Bitbucket Cloud Support)

Like Carlos Garcia Navarro likes this
Carlos Garcia Navarro
Community Champion
October 14, 2024

Thank you, Ben! You rock!

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