I can't log in to Bitbucket

[woodsmall]

I was using Google's Authenticator for two-factor authentication.

However, when I changed the iPhone model, I forgot to transfer the data.

As a result, I can no longer log in to the Bitbucket management screen.

Please tell me how to log in.

[Theodora Boudale]

Hi @woodsmall and welcome to the community!

After you log in to https://bitbucket.org/, on the screen that asks you for a 2FA code, there is a link with the text Forgot code? .

You can select that and ask for a 2FA recovery email. 24 hours after you request it, an email will be sent to your email address. You can follow the link in that email in order to disable Bitbucket 2FA.

If you have any questions, please feel free to reach out!

Kind regards,
Theodora

[woodsmall]

Dear Theodora.

I was able to log in.
Thank you very much!

[Theodora Boudale]

That's good to hear and you are very welcome!

Please feel free to reach out if you ever need anything else!