I can not login to my account, it said that my account was deacitved

[nam0107]

I didn't do anything to deactive by myself, it is my personal account, not company account
How can I know the reason why my account was deactived?

[Syahrul]

Hey @nam0107 

Welcome to the community.

How did you find out that your account was deactivated? From my side, the account you used to create this community thread appears to be active. Could you share a bit more detail about what’s happening, and, if possible, include a screenshot of the exact error message you’re seeing?

Regards,
Syahrul

[nam0107]

Hi @Syahrul , I created this new account to post here, my deactived account is thnam0107, could you help me check it?

[Syahrul]

Hey @nam0107 

We’ve sent an email to that address with a link to reactivate the account. Please check the inbox (and spam/junk folder) and follow the instructions in that email. This is related to your Atlassian account, not Bitbucket Cloud.

Regards,
Syahrul

[nam0107]

Hi @Syahrul , I dont receive any email about this, could you help me check or re-send that email?

[nam0107]

I also checked spam/junk folder but not found it

[Syahrul]

Hey @nam0107 

Can you try the suggested steps below and see if that helps?

https://support.atlassian.com/jira/kb/re-activate-disabled-unmanaged-account/

Let me know how it goes.

Regards,
Syahrul

[nam0107]

Hi @Syahrul , I tried it before and it show this screen without any button to reactive my account

[Syahrul]

Hey @nam0107 

Please raise a ticket here and select account and explain your issue. They should connect you with the proper team to help with your Atlassian account issue.

Regards,
Syahrul

[Arkadiusz Wroblewski]

Hello @nam0107 

in Bitbucket Cloud this message usually means the Atlassian account behind your Bitbucket login was disabled/deactivated. Bitbucket uses that same Atlassian account, so if it’s not active you won’t be able to sign in.

Common reasons I’ve seen:

Your account is managed by an Organization (even if you consider it “personal”). If your email/domain is claimed by a company/org, an org admin or their SSO/identity provider can disable the account.

The account is in a deactivation/deletion state (sometimes there’s a short window where you can cancel the deletion by signing in).

Security / policy enforcement (suspicious activity, terms/policy triggers). The UI often won’t show the detailed reason.

What to do:

Try signing in to your Atlassian account with the same email (not only Bitbucket).

If you see anything about deletion, look for an option to cancel deletion / reactivate.

If you see any hint of SSO / managed account / organization-managed, you’ll need the org admin to re-enable you (this can’t be fixed from Bitbucket alone).

If neither of the above applies, open an Atlassian Support request for “account deactivated / can’t log in”. Only Support can confirm the exact reason and re-enable it.

One important note: please remove your email address from the public Community post for privacy, share it only with Support.

[nam0107]

Hi @Arkadiusz Wroblewski , how can I open an Atlassian Support request for “account deactivated / can’t log in”.? 
Could you guild me this, i tried to find but I dont see it.

[Arkadiusz Wroblewski]

@nam0107 

Go to Atlassian Login (the normal sign-in page).

Enter your email and click Continue.

On the password screen, choose Can’t log in? / Forgot password (wording varies).

Follow the steps.

If your account is deactivated/blocked, you’ll usually be shown a message or a path to contact support / recover access.

Option 2 (Support request without product access)

Go to Atlassian Support page (the general support portal).

Choose Atlassian account / Login issues (or “Billing & account” → “Login” depending on what you see).

Select something like Account disabled / can’t access my account.

Submit the request with:

your email address

your Bitbucket username

approximate last time you could log in

the exact error message (“account was deactivated”)

country/timezone and whether you use VPN/SSO (if yes)

[nam0107]

seem I also dont have permission to create support ticket :(

[Arkadiusz Wroblewski]

@nam0107 

Maybe Somebody who have Connection to Support here will be able to help you.

If this is really a “personal” Bitbucket account (no company site) Don’t use a site URL. The moment you enter a site like …atlassian.net, the portal treats it as org-managed support and checks permissions.

That´s what confusing me. It´s really a Personal Account ?

[nam0107]

@Arkadiusz Wroblewski  I tried it before but it not allow me to use https://id.atlassian.com/