I am trying to change a repository to another workspace

[Hélio Augusto Sabóia Moura]

I am trying to change a repository to another workspace but after requesting the transfer the following message appears on the repository configuration screen "Repository transfer in progress" followed by "... tranfered this repository to ... 18 hours ago" and the transfer does not materializes. Can someone give me a clarification, please?

[Theodora Boudale · Accepted solution]

Hi @Hélio Augusto Sabóia Moura ,

When you transfer a repository, an email is sent to the administrators of the workspace that you are transferring to. One of the admins needs to follow the link in this email and accept the transfer request, in order for the transfer to be completed.

Are you an admin of the workspace you have transferred the repo to, and if so, have you received an email about the transfer?
If you're not admin of that workspace, can you check with one of the admins and see whether they have received an email about the transfer request?

Kind regards,
Theodora

[VisionsLive Admin]

Thank you.
I had no idea about an email being sent. It makes sense, but there is no indication in the UI that this step needs to happen.

[Hana Kučerová]

Hi @Hélio Augusto Sabóia Moura ,

welcome to the Atlassian Community!

I would recommend you to contact official Atlassian support. It seems to me something went wrong and somebody from Atlassian needs to investigate it.