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I am not able to login with my credentials

Jay Pokar
Jay Pokar
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March 8, 2026

I am not able to login at all and also when I try to reset password with the mail, I am not receiving any mail for the same.

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Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 10, 2026

Hey @Jay Pokar 

Welcome to the community.

Based on my checks, the one-time code email has been successfully delivered to your mailbox. It’s possible that it may have been automatically redirected to another folder, such as Spam/Junk, Promotions, or Other.

Could you please look through those folders and see if the email is there, or if any similar email might have been filtered or redirected?

Regards,
Syahrul

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