How to move Bitbucket workspace from one organization to another (duplicate)

[Jon Geerars]

Hi Atlassian Support,

We have two Atlassian organizations that both belong to the same company. This appears to be a historical artefact: our Bitbucket workspace was created under an older account, and Jira/Confluence were set up later under a different admin account, so each ended up with its own auto-created organization.

- Organization A — ID `2e911c83-...`
Products: Jira and Confluence
4 managed users

- Organization B — ID `4542e1c0-...`
Products: Bitbucket only
1 managed user

Request: please move the Bitbucket workspace from Organization B to Organization A, so that all our products (Jira, Confluence, Bitbucket) are managed under a single organization. Once the workspace has been moved, Organization B will be empty and can be deleted (we can do that ourselves, or you may delete it as part of the same request).

What we have tried: in Organization A, "Link Bitbucket" fails with "This app has already been linked to an organization". In Organization B there is no transfer/unlink option for the workspace, and the workspace settings in Bitbucket offer no way to unlink it from the organization either. As far as we can tell this can only be done by Atlassian.

Notes that may help:
- Both organization admins are the same person;
- The workspace has an existing Jira integration. We would like that integration to remain intact after the move.
- No billing changes are involved; the workspace is on the Free plan.

Thank you!

Jon

[Gabriela - LeanZero]

Your read is half right, and the half that's off matters. The KB is flat about the move itself: "It is not possible to unlink the workspace from an existing Atlassian Org or move it to a different Org. This is a current limitation." It doesn't say anything either way about what support can do behind the scenes, but I've not seen a case where they moved one, and a ticket quoting that sentence back at you is the likely outcome.

The useful part is that it's tracked and moving. BCLOUD-23320, Support transfer of Bitbucket Workspaces Between Organizations, sits at In Progress with 100 votes and 104 watchers. Yana from Atlassian commented on 6 August, "We are actively working on this request. Once this functionality is available, we will be updating this ticket." Open since July 2024. In Progress with that comment on it is about as good a signal as that tracker hands you.

Your exact shape is on the thread already, someone describing the same auto-created org holding nothing but the Bitbucket app. So watch and vote there, because that is where the announcement lands.

If it's the narrower ask you want, an org admin unlinking it without Atlassian, that one is AX-424, still Gathering Interest at 7 votes.