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How to get email using account id but without organisation id

DEEPAK GUSAIN
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March 26, 2026

I have a workspace created in bitbucket, without and organisation in atlassian.

While fetching webhooks from bitbucket, I am getting users account id, workspace name and all, but I need to fetch user email. 

I found this solution https://api.atlassian.com/admin/v1/orgs/{org_id}/users/search

but this is not helpful in my case as there is no organisation created. 

1 answer

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Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 29, 2026

Hi Deepak,

We do not expose email address in our non-organisationally managed API's, so it's not possible to get this information for regular Bitbucket Cloud workspaces which are not part of an org, unfortunately. You would need to create a new workspace (all new workspaces are organisationally managed) and migrate the data from your existing workspace across to it:

Additionally, the API endpoint you've referenced is deprecated. There is a new endpoint which is available to all org-managed workspaces which will return email address that you can find below:

There is a helpful community announcement blog that announces the new endpoint and has numerous conversations between users/our developers which you may find useful:

If you're not able to use a new workspace - I'd suggest providing feedback to our developers by clicking the Question Mark icon in the top-right of the screen of Bitbucket Cloud and selecting the "Give feedback" option from the dropdown highlighting this.

Cheers!

- Ben (Bitbucket Cloud Support)

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