How do we optain a snapshot backup.

[Juan Diego Rodríguez Zumbado]

Hello,

I been reading about the backup policy in this page and I understand than Bitbucket create this backups hourly and are retained for 30 days, but I haven't been able to find documentation on how can I ask for a backup from our repositories, do I have to send an email to someone from the support team or is there another way to get a snapshot backup.

Thanks.

[Theodora Boudale · Accepted solution]

Hi Juan and welcome to the community!

These snapshot backups you are referring to are for disaster recovery purposes only. The backups that can be provided by our support team are from the last 7 days only.

You can create a ticket with the support team, explain what you are looking for and why and the support team will let you know if we can fulfill your request.

You can create a ticket via https://support.atlassian.com/contact/#/, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product. When you are asked to provide the workspace URL, please make sure you enter the URL of the workspace that is on a paid billing plan to proceed with ticket creation.

Kind regards,
Theodora

[Juan Diego Rodríguez Zumbado]

Hi Theodora.

Oh I get it, is good to have the option.

Thank you,

Juan Diego

[Theodora Boudale]

You are welcome, Juan Diego. Please feel free to reach out if you ever need anything else!

[Juan Diego Rodríguez Zumbado]

Hello Theodora, I'm sorry if this is not the way to reach out, but I didn't think that is was necessary to create another post, so on the same matter about the snapshots, for example if I need one and create the ticket asking for a snapshot, how long would be the responds time from the support team? I was reading some of the information that I found about initial time response here but I don't know exactly if this times applied to what we need.

[Theodora Boudale]

Hi Juan Diego,

No worries, it's perfectly fine to post here since your question concerns the same issue.

The info on this page you shared is correct. The Initial response time depends on your billing plan and also on the priority of the ticket (L1, L2, L3, L4). The priority of the ticket is something that you choose when you create the ticket, specifically when you answer the question "What is the impact to your business?".

If you're looking for a snapshot from e.g. 5 days ago, you can create a ticket with priority L1 or L2 to ensure that the backup exists by the time someone responds to your ticket.

Please also keep in mind the Technical Support Hours mentioned on this page, which are different for Standard and Premium (and for Premium they also depend on the ticket priority).

Kind regards,
Theodora

[Juan Diego Rodríguez Zumbado]

Hi Theodora,

Awesome, that's the information that we needed; thank you for all your help.

Kind regards,

Juan Diego.

[Theodora Boudale]

You are very welcome, Juan Diego!

[Melo]

Hi @Juan Diego Rodríguez Zumbado, welcome to the community!

If you have questions about recovering a repository, I recommend contacting Atlassian support for assistance.

Additionally, if you're interested in exploring Bitbucket backup strategies, there are several informative posts available. You might find this one particularly useful: https://community.atlassian.com/t5/Bitbucket-questions/Bitbucket-repository-backup-policy/qaq-p/2457767 

I hope that helps.

Cheers,

Melo

[Juan Diego Rodríguez Zumbado]

Hi Melo.

Thank you for the information, I'll take a look at it.