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How do i reset MFA in Bitbucket?

Anoop Nair
December 2, 2025

I recently enabled MFA on my Atlassian account, and I am able to log in successfully to id.atlassian.com using the authenticator code.
However, when I try to log in to Bitbucket, I get stuck at the MFA step.
The same TOTP code that works for my Atlassian account is rejected by Bitbucket every time.

1 answer

0 votes
Rock
Contributor
December 2, 2025

If your TOTP code works on id.atlassian.com but not Bitbucket, try this: log in to your Atlassian account, go to Security > Two-step verification, and select Manage apps & recovery codes. From there, you can either generate new recovery codes or remove and re-enable MFA for Bitbucket. Make sure you’re using the same authenticator app synced to your Atlassian account. If it still fails, contact Atlassian support to reset MFA specifically for Bitbucket.

Anoop Nair
December 2, 2025

Thank you @Rock . I tried almost everything possible. I disabled my MFA from Atlassian and tried to login with credentials and recovery Key. But still am getting the Two step verification page. Kind of stuck here. How do i contact Atlassian support to reset MFA for Bitbucket?

Cold you please help?

Anoop Nair
December 3, 2025

I was able to reach out to reset the MFA. It worked. Thanks

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