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How do I update to a paid account keeping the existing source code?

Yves Vimegnon
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February 9, 2025

We lost the admin credentials because the computer where it was stored is dead. 

None of the existing développeurs cannot do a critical push to complete à migration. System down since last week. 

Can anyone help.?

 

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Kai Krause
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February 9, 2025

Hi and welcome, 

you can get the admin account,  Reach out to Atlassian support directly.

They have a process for verifying your identity and the ownership of the account.

You can submit a request through their support portal.

Be prepared to provide information about and any relevant details that can help verify your request.

Atlassian Support

BR
Kai

Yves Vimegnon
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 9, 2025

Thank you, Kai. I will pursue your suggested path. 

Best 

Yves

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