The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How can i raise a ticket

Kiki J
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 2, 2026

I'm on a paid plan and can't raise a support ticket

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 3, 2026

Hey @Kiki J 

Welcome to the community.

Could you please provide a bit more detail about what you mean when you say you can’t raise a support ticket?

  • What exactly happens when you try to create the ticket?
  • Are you seeing any specific error messages?
  • If possible, could you share a screenshot of the issue (including the URL and full error message)?

These details will help us narrow down the cause and work out the next steps.

Thanks!
Syahrul

 

0 votes
marc -Collabello--Phase Locked-
Community Champion
February 2, 2026

Hi @Kiki J ,

I've requested assistance by Atlassian support.

TAGS
AUG Leaders

Atlassian Community Events