Facing Problem : we can't load the credit card form right now.

[Educational Initiatives]

We are facing issue when going to upgrade paln getting message 

Problem connecting

We're sorry, we can't load the credit card form right now.

Unable to update credti card details - How to solve it super urgent for us.

[Ben]

Hi @Educational Initiatives 

Please clear your cache, or try a different browser/incognito mode (if using chrome) to see if this allows you to perform the action.

If this still fails - you'll need to raise a ticket with our billing team by selecting Billing, payments and pricing from the support form:

• https://support.atlassian.com/contact

Cheers!

- Ben (Bitbucket Cloud Support)

[Educational Initiatives]

Thanks for reply - So already tryied with differnt way but it was same issue.

Also Creatd support ticket but main concern is at that time team bloack and we not get any reply from Support team we have to stucked Two day Sunday and Monday and our team block -

How to reach out directly or get quick responce like this case our team block at taht time and we are waiting repsonce from Support team.

In future same thigns happen again how to resolve it quickly?

[Ben]

Hi @Educational Initiatives 

Our customer advocacy (billing) team may have different SLA's to the Bitbucket Cloud support team, so I would not be able to provide comment on their response times.

All I would suggest is raising the ticket with a high priority level (1 or 2) in the first instance as soon as you notice the issue is occurring, and mention that the problem keeps happening to ensure that it is escalated appropriately to our billing engineering teams.

Cheers!

- Ben (Bitbucket Cloud Support)

[Zulfkar Ali]

This is likely a temporary payment-form or browser/session issue. Trying an incognito window or another browser is a quick check.