We are on the free plan and show 6 users associated to our workplace when only 4 are licensed users and have repository access. I understand there can only be 5 on the free plan. I also understand that billable rules changes to include all users regardless of repository access or permissions, hence why we are getting this error when I see 6 in our user directory.
The issue is everything directs me back to this user directory to remove users from our plan.
https://bitbucket.org/[name]/workspace/settings/user-directory
But I have no admin options from this page (no 3 dots or action button to remove, deactivate, etc., as per every other group, repo, directory section). I cannot click on to select the users profile from this page, and these two users do not show up on any other user/ group/ settings page. I am the only admin.
How can I remove the two users who should no longer be included? They have been removed from all other instances.