Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Exceed User Limit: No admin option to remove user from workplace directory

Clint Webb
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 4, 2026

We are on the free plan and show 6 users associated to our workplace when only 4 are licensed users and have repository access.  I understand there can only be 5 on the free plan.  I also understand that billable rules changes to include all users regardless of repository access or permissions, hence why we are getting this error when I see 6 in our user directory.  

The issue is everything directs me back to this user directory to remove users from our plan. 

https://bitbucket.org/[name]/workspace/settings/user-directory

But I have no admin options from this page (no 3 dots or action button to remove, deactivate, etc., as per every other group, repo, directory section).   I cannot click on to select the users profile from this page, and these two users do not show up on any other user/ group/ settings page.  I am the only admin.  

How can I remove the two users who should no longer be included?  They have been removed from all other instances.  

1 answer

0 votes
Clint Webb
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 5, 2026

The following day both users were no longer in the user directory.  

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events