Empty Bitbucket workspace list (after account migration?)

[Marko Miettinen]

Hi,

I had an old Bitbucket-only account. I was able to see my workspace some time (about couple of months) back. But now I cannot see any workspaces at all, my repositories and pipelines are missing.

I did get an email about needing to reactivate my workspace but the list is empty an thus I cannot reactivate. Due date is not past for that (May 15, 2026).

Can it be that my old Bitbucket identity was not merged into my current Atlassian account? If so, could someone from Atlassian help restore or merge the old identity into my current account?

Thanks!

-Marko

[Arkadiusz Wroblewski]

Hello @Marko Miettinen 

This usually means you are in the wrong Atlassian account, not that the merge failed.

When the reactivation list is empty, Bitbucket normally is not seeing the account that actually belongs to that workspace. So check whether you are signed in with the same email/account that had access to it before.

Try your older email addresses as well and check All workspaces under each one. If the workspace does not show up anywhere, this is probably one for Atlassian Support, because they are the only ones who can verify that on the backend.

[Marko Miettinen]

Thanks for your response! I have not changed my email at any point, so that was the only account to check. Also, the account that I logged into, shows my username to be the one I've always had. 

So it seems Atlassian Support is needed?

[Arkadiusz Wroblewski]

@Marko Miettinen 

You on Free subscription I suppose?

[Marko Miettinen]

@Arkadiusz Wroblewski , yes - that's true.

[Arkadiusz Wroblewski]

@Marko Miettinen 

Poke Atlassian and look what they can do for you. Alternative probably somebody will Flag this post for them.

You can try to reach out to Atlassian Support with a no-login option.

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact
2. Select “Pricing, billing and licensing.”
3. Continue without logging in.
4. Enter your email.
5. In “How can we help you,” select “Other.”
6. Skip the URL fields if they don’t apply.
7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.

[Marko Miettinen]

Ok, thanks a lot for your time and help - I will contact them and also report back.

[Arkadiusz Wroblewski]

@Marko Miettinen 

Nothing to thanks 🤠😉

Let us know how it goes.