Email notifications on issues stopped working

[nixhr]

Hi,

It seems that email notifications on bb issue tracker events stopped working for me and my teammates within last few weeks. I tried opening an issue, adding a comment, mentioning a teammate, no notifications at all. I didn't change anything in the configuration. This is happenning across all my workspaces and repositories. I also tried adding a email address to 'mail lists' under repository settings, nothing changed, still no emails.

Any advice would be appreciated! Thanks!

[Arkadiusz Wroblewski]

Hello @nixhr 

I flagged your topic for Atlassian Support.

It is possible that your email address landed on an internal suppression list, so they need to check that from their side.

Best,

Arkadiusz🤠

[Vipul Reddy]

Hey @nixhr,

We're not seeing your email nor any of the other user's emails in our internal suppression list for the workspace associated with your name.

We have a knowledge base article at Email notifications not working in Bitbucket Cloud, outlining several scenarios and solutions. For your case, could you please review the following section:

• A user does not receive notification emails for issues

Please let us know the outcome, so that we can continue to investigate if the above doesn't resolve the issue.

Thanks.