Do users who access issues count in my plan?

[Harris Kosmidis]

I have started a bitbucket account for our small company. We are 4 developers, each of which, has a seperate bitbucket account.

All four of us will have access to all of our repositories.

In some repos other users (our clients) will have access to add issues for us. Do they count as real users? So if for example I have a repository which 4 clients can add issues, and another repository with other 2 clients, then the total user count is: 4 (developers) + 6 (clients) = 10 and the cost is 50$/month?

Thanks

[Ana Retamal · Accepted solution]

Hi Harris!

If the issue tracker is public, any users will be able to access it and they won't count towards your plan. However, if you want to restrict who has access to the issue tracker you'll need to make it private and, in that case, your clients will need access to the repo to be able to see the issue tracker, this means they'll count towards your plan. 

If you keep the issue trackers public and you keep users in your account under 5, you'll be able to benefit from the Free plan.

Hope that helps, Harris! Let us know if you have any questions.

Kind regards,

Ana