Deactivated workspace

[MICHELA GILLI]

Hi,

I just logged back into my Bitbucket and discovered that my workspace, repository and project are missing. I never received an alert nor e-mail on the deactivation.

It seems the workspace has not been permanently deleted but I am trying to recover the workspace without success. 

I am logging in with the same email/account I originally used and I am the admin of the account. The repository is very important for my projects.

Thank you in advance for the help from the community. 

Michela

[Ben · Accepted solution]

Hi @MICHELA GILLI 

As a first step, I'd suggest navigating to the following direct link to see if you are able to see the de-activated workspace and re-activate it from the list:

• https://bitbucket.org/account/workspaces/deactivated

If it is not visible from here, check your git config and remote config locally to verify that you're logging in using the correct email address, and also verify the workspaceID:

• git config --list
  git remote -vvv

We did notify admins of workspaces which were set to be de-activated via email, and posted a few public blogposts/community posts regarding this as well - you can see this below:

• https://community.atlassian.com/forums/Bitbucket-articles/Bitbucket-cleanup-of-free-unused-workspaces-what-you-need-to/ba-p/3144063

If you're comfortable sharing the workspaceID, we can see if the workspace is recoverable - if not, unfortunately you will need to push any local backups you may have to a new workspace.

Kind Regards,

- Ben (Bitbucket Cloud Support)