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Cannot reset Bitbucket 2FA - recovery email never received

Rafael dos Santos Silva
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March 26, 2026

I lost access to my Microsoft Authenticator app. I have tried requesting the 2FA recovery email multiple times (waiting 24+ hours each time) but never receive it. I also tried ssh git@bitbucket.org recovery_codes but it only returns "Shell access is disabled". My SSH key is valid and authenticated. Could someone from Atlassian check if my email address is in the suppression list and help reset my 2FA?

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