Cannot remove/reassign Snyk Integration

[Alex Frost]

I'm looking to remove the current Snyk Account that's integrated with my bitbucket org, but the Bitbucket UI won't allow me to.

My team was testing integrating Snyk with our bitbucket cloud account. I later wanted to switch the integration to use a different Snyk account/organization that wasn't linked to a specific user, but the bitbucket integration would not allow me to switch it. The confirmation form looked broken because there were no buttons to continue to connect a different user/org.

We tried disabling the connection directly in that user's Snyk account instead, but it was automatically re-enabled when I refreshed the Snyk Integration page in Bitbucket. It would start loading the fields to configure the connection, but immediately update to the above view without allowing me any opportunity to update the integration settings.

We then tried removing the integration and deleting the users snyk account (it was just for testing anyways), thinking this would prevent it from recreating the previous integration, but now the integration page is just completely broken.

[Ben]

Hi  

Can you try navigating to Workspace Settings > Apps and features > Installed apps and then expand the entry for Snyk, then click the Remove button?

• https://bitbucket.org/yourworkspaceID/workspace/settings/addon-management

Let me know how this goes. If it fails, please let me know your timezone and we'll raise a ticket on your behalf.

Cheers!

- Ben (Bitbucket Cloud Support)

[Arkadiusz Wroblewski]

Hello and welcome to the Community @Alex Frost 

Are you free or Higher Subscription ?

Best

Arkadiusz

[Alex Frost]

Hi @Arkadiusz Wroblewski We use the Bitbucket Standard subscription, not Free.

[Arkadiusz Wroblewski]

@Alex Frost 

@Ben  jumped in here as well, so please follow his instructions first.

He can check more from the backend side than we as community users can.