Cannot link Jira and Bitbucket after linking Bitbucket to Organization

[Edison Tam]

My Jira and Bitbucket has been linked and working well for the past few years. This week, I noticed that my Jira tickets were no longer updating with their respective pull requests. Today I saw a popup on my Bitbucket that I am eligible to link the workspace to an Atlassian organization. I followed the instructions to complete this process.

Because I suspected the Organization change could have messed up the link, I went ahead and disconnected the existing Jira + Bitbucket link, but I am having trouble re-linking them now. In the "DVCS Accounts" section of Jira Admin, I click on the button to link Bitbucket Cloud and it properly finds my Bitbucket workspace (I blocked out the sensitive info in the screenshot):

However, after clicking "Grant access", I always see this error message. I have tried disconnecting and reconnecting multiple times. Is there anything else I should try? Is it possible that Jira is trying to link to an old Bitbucket workspace (the one before linking to an Atlassian Organization)?

[Arkadiusz Wroblewski]

Hello @Edison Tam 

Start with a complete cleanup on both sides. Remove the Bitbucket connection from Jira under Settings → Products/Apps → DVCS accounts, then check Bitbucket → Workspace settings → Atlassian integrations → Jira and disconnect it there as well.

After that, reconnect in an incognito session using an account that is both Jira admin and Bitbucket workspace admin.

If “The link has gone missing” still appears, the next step should be Atlassian Support, as there may be a stale authorization record that is not visible in either admin UI.

Best,

Arek 🤠