Cannot Clone Visual Studio to BitBucket

[David Mercer]

HI

I have a new laptop that cannot connect to BitBucket from Visual Studio 2019.  Because of this I am unable to clone to my local repository.

I am able to log into bitbucket no problem from this new laptop, however when I try and clone from visual studio the Artissan log in box keeps coming up and after entering credentials a few attempts it declines.

My colleague remembers saying he had similar issues ages ago but cant remember the resolution.  Any help appreciated.

[Patrik S]

Hello @David Mercer ,

Welcome to Atlassian Community! 

When you are prompted for the credentials, could you please make sure you are providing your bitbucket username (not the e-mail address) and an App Password (not your account password)? 

- The bitbucket username can be found in your account's personal settings by accessing the following link https://bitbucket.org/account/settings/

- As for the App Password, you can create it in your account accessing here: https://bitbucket.org/account/settings/app-passwords/

For more details about App Passwords you are also welcome to check the following documentation : 

• https://support.atlassian.com/bitbucket-cloud/docs/app-passwords/

Hope that helps! Let me know in case you have any questions.

Thank you @David Mercer .

Kind regards,

Patrik S