Can't register account

[lu Justin]

Hello, can anyone solve this issue? I have been experincing this for sooooo many times

[Tomislav Tobijas]

Hi @lu Justin ,

You could try creating the new site through Atlassian Administration instead:

1. Go to admin.atlassian.com and select your organization.

2. Follow the steps under Add a new Atlassian app or collection to your organization.

If you don’t yet have an organization where you’d like to create the site, you can first follow Create an Atlassian organization and check the Create an organization without apps section.

If the same error appears there, I’d recommend contacting the Pricing, Billing & Licensing support team. Select Product Trials → Trial a new product, then click Need more help? to submit a support request. 🎟️

Make sure to include the error message and the trace ID displayed on the screen, as this should help Atlassian investigate the failed site creation.

*btw, you could raise a support ticket with them anyway, just for them to be aware of the issue that appears via app/product landing page

Cheers,
Tobi

[lu Justin]

Thanks Tobi! Will try it.

Justin