Can't login to bitbucket, always asked me to switch my account

[Peng Li]

When I want to login to bitbucket:

It reminds me I may need to switch my account:

Then:

After click the "Login in" button, it will redirect to the page to ask me to switch my account again, in a dead loop:

Not sure how to fix it, need your help, thanks

[Ana Retamal]

Hi @Peng Li , welcome to the Community!

I've checked your email address n********e@qq.com and I could see that there's indeed a Bitbucket Cloud account associated to it. On the other hand, there's no Bitbucket account associated to p*****i@*****ss.com

Looks like this might be caused by a cache issue, as you're trying to use 2 different Atlassian accounts in the same browser window. Can you open a new window in the incognito mode, go to https://bitbucket.org/ and log in with your n********e@qq.com account?

Please let us know if that works for you.

Kind regards,

Ana

[Peng Li]

Thanks for the replying. I can login successfully if I open another incognito chrome window with my account "n****e@qq.com".

I remember I could switch account in the same browser window before, not sure why I can't do it recent days.