Can't login to Bitbucket

[chrisbaldwin256]

I log into Atlassian but can't get into Bitbucket. Could you unlock me please?  And is there a way of extending it before it is locked?  This is the error:

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

[Arkadiusz Wroblewski · Accepted solution]

Hello and welcome to Community @chrisbaldwin256 

Please follow the steps in this KB article, as it relates directly to your case.

"We couldn't log you in" error message | Bitbucket Cloud | Atlassian Support

[Ben]

Hi  

Just letting you know that we are still in the process of looking into your user account.

Please note that your de-activated account is not as a result of the Free workspace cleanup that was conducted, your account was de-activated due to years of inactivity.

Regards,

- Ben (Bitbucket Cloud Support)

[Ben]

Hi @chrisbaldwin256 

Thank you for your patience.

Your account is restored now, it was marked de-activated back in 2020 and needed some tinkering before we could get this into an active state.

Cheers!

- Ben (Bitbucket Cloud Support)