Can't login due to email being dead

[dan_miser]

I have a ButBucket account with an email domain/address that no longer exists. I went to login today and it insists on making me verify with a code sent to that email. How can I:

1. Get logged in in this situation?

2. Get my repos changed to a different email address/Atlassian account?

EDIT: It appears I can receive emails to that old address. But I am not receiving emails with the code from Atlassian. I can get other emails that I send manually. It is not in the Junk folder.

[Syahrul]

Hey @dan_miser 

Welcome to the community.

Have you try to request for a password reset to see if you got the email? Please check all the folder in the mailbox such as spam etc to make sure it's not redirected there.

Let me know how it goes.

Regards,
Syahrul

[Tomislav Tobijas]

Hi @dan_miser ,

Potentially, we're talking about the email being landed on Atlassian's suppression list. Can you maybe try using this channel Atlassian Support and see if you can get to that AI chatbot? I believe it can now automatically resolve/remove the account from the suppression list without need for assistance from an agent. 👀

Alternatively, you can use this channel Atlassian Support: Pricing, Billing & Licensing, to raise a request. This channel does not require a paid subscription, so you should be able to create ticket regarding your account. 👈

Cheers,
Tobi