Can´t fetch or push to remote repository using sourceTree and Stash

[Annicka Rosengren]

Suddenly several of our developers can fetch or push to the remote repository.

It has worked before and is still working for other developers.

They get permission denied (public key). fatal could not read from the remote repository

This is strange as it has worked for them before

Any advice how to solve the problem

[Annicka Rosengren · Accepted solution]

This was caused by problems with ssh keys. Now we use http instead

[Michael Heemskerk]

Hi Annicka,

I'd advise you to open a support request at https://support.atlassian.comand create and upload a support zip (Administration > Support Tools > Support Zip). That will allow our support engineers to have a look at your logs and sort out what might have gone wrong.

Cheers,

Michael

[possibly]

"permission denied (public key)" means the server is rejecting their connection. Their could be a number of reasons. Check for typos. Verify that you have a private key generated and loaded into ssh: 'ssh add -l'. If that command does not print anything, you will need to load an existing SSH key by running 'ssh-add path/to/key'