Hello Atlassian Community,
I can no longer access my Bitbucket account because the registered email address ([REDACTED]) has been deleted, and I cannot receive the two-step verification code.
I don’t have the recovery codes either. My previous email was [REDACTED], and my Bitbucket username is [REDACTED].
Here are a few repository URLs I was working with:
[REDACTED]
Last login IP: [REDACTED]
Account created: around 07/2020
I would appreciate guidance on how to recover the account or change the email address. Thank you!
- Seo You Sung
Hi @서유성
Having access to the email inbox that is registered with your Bitbucket Cloud account is a requirement of using the service. The OTP code that is sent to your email inbox is a security requirement for verification purposes, and, unfortunately, this cannot be bypassed.
You will either need to regain access to that email inbox by having it re-enabled, or you will need to create a new workspace and push any local copies of your repositories up to this new workspace.
Regards,
- Ben (Bitbucket Cloud Support)
The same here. What is going on?? Is the service dead??
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