Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Can not login

SupasinD
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 11, 2019

When I open the web browser to login to bitbucket. I found the white page and I can not login or do any thing.

 

Screen Shot 2562-05-11 at 15.14.55 (2).png

1 answer

0 votes
Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 13, 2019

Hello Supasin,

Thank you for reporting the steps you took along with your screenshot. It does seem like something has happened with your session when logging into Bitbucket. There are a few steps I would like you to test to see if this helps to resolve your issue. Could you please attempt the following:

  1. Clear any bitbucket.org cookies (You don’t have to flush all of your cookies, just the Bitbucket.org cookies).
  2. Attempt to log in with a session on a different browser (We want to see if this is happening within one browser or all for your account).

Please do let us know if this assisted with logging in or if the issue still persists.

Regards,
Stephen Sifers

SupasinD
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 13, 2019

Thank you for reply.

I try around from your suggestion, Chrome and Safari can open login page.

 

So I try to disable all of my plugin in my Friefox  web browser.

 

Finally found the extension, That made browser can not open the login page.Screen Shot 2562-05-13 at 20.59.32.png

This one.

 

Thanks for your help.

Like Stephen Sifers likes this

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events