Build Minutes exceeded and payment method required

[ilaprea]

Hello Atlassian Support Team,

We are contacting you because we are currently seeing the following notification in our Bitbucket Cloud account:

"We'll need a payment method before Sep 3, 2026 for an upcoming bill, otherwise your subscription will be deactivated. You'll need billing admin permissions to do this."

We believe this may be related to our Bitbucket Pipelines build minutes. Our current plan shows 2,500 Build Minutes, and the usage is currently showing 284.53% used.

We would like your assistance in understanding exactly what is happening with our Bitbucket subscription and billing.

Could you please help us clarify the following points?

Is the 284.53% Build Minutes usage the reason why we are receiving the payment notification?

Have we exceeded our included Build Minutes, and are we currently being charged for additional minutes?

Do we currently have any restrictions on running new builds or Bitbucket Pipelines because we have exceeded our included minutes?

Could you please confirm the current status of our Bitbucket subscription and whether there is any risk of the service being deactivated?

What options do we have to resolve this situation? For example, purchasing additional Build Minutes, upgrading our plan, or changing our current configuration.

Could you also explain how the additional Build Minutes are being billed and, if possible, provide information about our current estimated additional usage/cost?

We would appreciate your help in understanding the situation before we make any changes to our subscription or payment method.

Thank you for your assistance.

[Ben]

Hi @ilaprea 

If you have a pending bill for the Standard plan which has not been paid, yes you are at risk of your subscription being de-activated until it is paid.

I can see admins/billing contacts have been sent emails notifying them of this. You will need to settle the bill accordingly if there are any payments outstanding.

If you need further assistance wit this - please reach out to our billing team by selecting Billing, payments and pricing within the support portal:

• https://support.atlassian.com/contact

Cheers!

- Ben (Bitbucket Cloud Support)

[Arkadiusz Wroblewski]

Hello and welcome to Atlassian Community @ilaprea 

That's a case for billing support https://www.atlassian.com/company/contact/purchasing-licensing 

We as community members cannot inspect your instance.

Best,

Arek 🤠