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Bitbucket page won't load for me

Anton Wahlsten
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September 28, 2023

I've never had this problem before, but since yesterday my bitbucket webpages stopped loading:

image.png

No one else seems to have this problem and it's only affecting bitbucket. Jira and confluence works as normal.

I've tried both the incognito tab and a new browser (firefox) but it results with the same problem:

image.png

I've also tried to log out on all my devices and restart the computer but nothings works. Does anyone have any idea on what could be the problem?

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Answer accepted
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 28, 2023

G'day, @Anton Wahlsten 

Welcome to the community!

If the issue is reproducible in both incognito windows and on a new browser, I believe it could be related to your network.

To narrow down the issue further, I suggest using an external network with or without a VPN, as well as mobile hotspots, to see if the problem persists. The issue is likely with your local network if it does not occur on these external networks.

That said, we have a comprehensive guide to troubleshoot local network issues. Please review it and follow the suggested steps to pinpoint further and resolve the issue:

Link to Troubleshooting Network Issues Guide

Regards,
Syahrul

Anton Wahlsten
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 29, 2023

Thank you.

My issue was resolved when I changed to googles DNS. First time I've experienced this problem.

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