Bitbucket invitation not reaching recipient

[Paul H]

Internal company email.  Emails not in Junk or Spam, they appear to never hit our email server from Atlassian.  Product Invitations on this page is already enabled/checked:

https://id.atlassian.com/gateway/api/marketing/email-preferences

[Arkadiusz Wroblewski]

Hello and welcome to the Atlassian Community, @Paul H 

I flagged this post.

You are probably on the suppression list.

Best,

Arek 🤠 

[Ben]

Hi @Paul H 

I've checked and can see your email is not on our suppression list.

I have also verified that you're subscribed to invitation notifications, as you've mentioned.

The admin who invited you will need to ensure that the existing invitations are cancelled - this must be against every group/resource they invited you to. Once all pending invitation sources have been cancelled (e.g. group/project/repo) - only then will inviting you again trigger a fresh email.

If this still doesn't work - your email admin will need to whitelist our email accounts/IP addresses.

The above is covered in more detail in our existing documentation:

• https://support.atlassian.com/bitbucket-cloud/kb/email-notifications-not-working/

Alternatively, if this is for a paid workspace - the workspace admin can raise a ticket directly with our support team from the below link:

• https://support.atlassian.com/contact

Hope this helps, please let me know if any issues.

Cheers!

- Ben (Bitbucket Cloud Support)