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Bitbucket could not log you in

hjlovesshinae
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December 24, 2024

Hi,

I just joined bitbucket and tried to login after creating an account, but it gives me the following error msg. I followed a link to this page of bitbucket question filing, from 

https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-Bitbucket-We-couldn-t-log-you-in/qaq-p/1896018

 

We couldn’t log you in

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

 

 

My login is <email_removed_for_privacy>, using Google login credential.

1 answer

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 24, 2024

Hi and welcome to the community!

There was already an existing Bitbucket account with your email address that was marked as dormant.

I went ahead and reactivated it, so you should be able to log in now. Please feel free to let me know if the issue is resolved!

Just a heads up, I removed your email address from your post to protect your privacy as this is a public forum. Atlassian staff can see the email address of your community account, so you don't need to post it.

Kind regards,
Theodora

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