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Bitbucket Invitation not Recieved

Ada Yang
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May 15, 2025

I am trying to invite a member into our company's workspace and the invitations are not getting through. The member and I have checked the the spam and all other inboxes to ensure that it is not there. I have cancelled the invitation and resent the invite multiple times. At one point, after sending multiple invites, an email did come through (meaning no rules are blocking the emails) but when the member clicked to join, nothing happened and he is still unable to access the workspace/repos. I have since tried inviting him again to see if an email will come through but nothing has. I have read other posts with recommendations but nothing is working.

Other members in the past have been able to get the invitation as well.

1 answer

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Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 19, 2025

G'day @Ada Yang ! 

Welcome to the Bitbucket Cloud community!

I have checked the user's email address and can see that the user has disabled product notifications (which includes invitations)—hence why they've not been able to receive these.

To resolve this:

  1. In order to receive invitations again, the user will first need to navigate to their Atlassian account’s email preference center and tick the Product invitations option:
  2. After this is completed, you will need to navigate to Workspace Settings > User Groups, access both the Developers and Default Group keuez-886 groups, then cancel the existing invitation for both of those groups by expanding the pending notifications and clicking Cancel Invitation
  3. Once complete - you'll need to add the user to the groups again by clicking Add member and entering their email address

Please let me know how this goes. If you still encounter issues - you'll need to raise a support ticket using your Standard entitlement workspace URL:

Cheers!

- Ben (Bitbucket Cloud Support)

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