Bitbucket Invitation Emails Not Being Delivered

[Abhishek Mehta]

Hello Team,

I am trying to add a user to our Bitbucket Developer user group. However, the invitation email is not being sent or delivered to the user.

I have attempted this multiple times over the last 24 hours, but the issue persists.

Could you please investigate and help resolve this issue at the earliest?

Thank you.

[Vipul Reddy]

Hey @Abhishek Mehta 

Since we don't have the email, I can't see whether the email is getting suppressed or if their email preferences are setup incorrectly. Please don't share the email here.

For now, could you please try the following:

• Ask the recipient to navigate to https://id.atlassian.com/manage-profile/email
• Click on Email preferences center
• Scroll to the bottom of the page and ensure that the setting for Product Invitations is ticked

Once they've made this change, you will need to cancel all pending invitations from all groups in your workspace and send the invitation again.

If the above fails, please let me know, so that I can create a support ticket for you.

[Abhishek Mehta]

Hey Vipul, Thank you for your inputs, But I've checked with the user and found the Product Invitations is already ticked, then also not getting notifications for the invitation email. Can you please raise the support ticket?

[Vipul Reddy]

Thanks for the update, @Abhishek Mehta. I've raised a support ticket on your behalf. Please expect a response through the ticket. Thanks!