Bitbucket Cloud repository invitation stuck pending — email not being delivered to new user

[Vijay Sehgal]

Hi Atlassian Community & Support Team,

We are experiencing an issue where a repository invitation sent to a user remains in a "Pending" state, and the recipient never receives the invitation email.

Troubleshooting already completed:

1. Verified Account & Email: The recipient's email address is correct, and they have already created and activated their Atlassian account.

2. Checked Filters: We checked spam, junk, promotional folders, and corporate email security filters (no email was received or blocked on our mail server).

3. Checked Bitbucket UI: The recipient logged into Bitbucket directly, but no pending invitation prompt or notification banner appears for them to accept.

Since we are unable to submit a direct support ticket, could a Community Support Lead or Bitbucket engineer check if this recipient's email is on a backend suppression list or flush/clear the stuck invite token?

(Note: I can share specific workspace, repository, and email details via private message if needed).

Thanks!

[Ben · Accepted solution]

Hi @Vijay Sehgal 

To resolve this:

• In order to receive invitations again, the user will need to navigate to their Atlassian account’s email preference center and tick the Product invitations option, as having this unticked will cause emails to fail to send
• Once complete - an admin will need to navigate to Workspace Settings > User Groups then access all user groups they were invited to, expand Invitations Pending, click Cancel invitation to completely remove it from processing for both groups, then click Add Members in the top-right and insert the user's email address to properly resend the invitation

Please let me know how this goes.

Cheers!
- Ben (Bitbucket Cloud Support)