Bitbucket Cloud repository invitation stuck pending — email not being delivered to new user

[Vijay Sehgal]

Hi Atlassian Community & Support Team,

We are experiencing an issue where a repository invitation sent to a user remains in a "Pending" state, and the recipient never receives the invitation email.

Troubleshooting already completed:

1. Verified Account & Email: The recipient's email address is correct, and they have already created and activated their Atlassian account.

2. Checked Filters: We checked spam, junk, promotional folders, and corporate email security filters (no email was received or blocked on our mail server).

3. Checked Bitbucket UI: The recipient logged into Bitbucket directly, but no pending invitation prompt or notification banner appears for them to accept.

Since we are unable to submit a direct support ticket, could a Community Support Lead or Bitbucket engineer check if this recipient's email is on a backend suppression list or flush/clear the stuck invite token?

(Note: I can share specific workspace, repository, and email details via private message if needed).

Thanks!